This policy covers booking requests and payments for Able Village visits and associated packages. Contact the team before payment to confirm the cancellation terms for your selected date and package.
Request a cancellation or change
Email info@ablevillage.in or call +91 8891 405 895 with your booking reference, organiser's name, visit date and contact number. For a payment enquiry, include the payment reference, date and amount. A cancellation or date change must be confirmed by the team; submitting an enquiry does not automatically cancel a booking.
Cancellation terms and refund eligibility
The cancellation deadline, any applicable charges and the refundable amount must be confirmed in your booking quotation before you make payment. These may depend on the package and arrangements made for your group, including food preparation. If your quotation does not state these terms, ask the team to provide them in writing before paying.
Cancelled or unavailable services
If Able Village cancels your confirmed visit or cannot provide an agreed service, contact us to arrange a resolution, which may include an alternative date or a refund for the service that cannot be provided. Individual attraction availability may change for maintenance, weather or safety; please confirm any essential activity before booking.
Duplicate or unsuccessful payments
If an amount is debited but your payment is not confirmed, or you believe you paid twice, contact us with the transaction references. We will check the booking and payment records before confirming the appropriate resolution. Do not repeat a payment without checking its status.
Refund method and timing
For an approved refund, the team will communicate the approved amount and initiation timeline in writing. Refunds for payments made through a payment gateway are returned through the original payment method where supported. Bank and payment-provider processing can add time after initiation. Contact us with your refund reference if the communicated timeline has passed.
Returns and support
Park visits are services, so physical product returns and return shipping do not apply to these bookings. For assistance, contact Able Village at Padikkunnu, Mayyil Road, Kannur, Kerala, India, using the phone or email above. This policy does not limit rights available under applicable consumer law.